Central Heating Care & Central Heating Care 50 : Home Energy Services

Central Heating Care

What's included?*

	Covers all of your central heating system and boiler, including standard radiators		24/7 Emergency Callouts
	Unlimited callouts		24/7 Customer helpline
	Parts and labour included		Annual Service

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Home Energy Services Ltd was formerly the Home Energy Services division of E.ON, you may see E.ON branded paperwork and engineers in E.ON vans and uniforms for a while.

Central Heating Care - £17.50 per month

We take the hassle out of maintaining your home's central heating system, so you do not have to worry about finding a suitable engineer.

Parts and labour are included and there’s no limit to the number of times you can call us out, giving you even better value for money.

Key exclusions

Pre-exisiting faults, design faults
Designer radiators and towel rails
Problems caused by sludge or scale

See terms and conditions for full exclusions

Central Heating Care FAQs

Can I pay for my Central Heating Care by Direct Debit?

Yes you can. All Central Heating Care, Plumbing & Drainage Care and Electrical Care products can be paid by a monthly Direct Debit. Paying by Direct Debit makes central heating maintenance more affordable because your payments are spread over a manageable period.

Will the engineer who carries out the maintenance on my boiler be trained by Home Energy Services?

Yes. All engineers will be trained by us to ensure that you get expert help with your central heating system. We want to provide peace of mind that any central heating or boiler maintenance carried out in your home will be done to our high standards.

What appointment slots are available when I book an annual service or initial inspection for my boiler?

We offer appointment slots to fit around your day. You can book a service appointment from 8am-12pm, 10am-2pm, 12pm-4pm, and 4pm- 8pm.

Will my central heating system be protected as soon as I purchase Central Heating Care?

Yes. Your details will be input onto our system as soon as we receive your bank details. This means that your Central Heating Care will start immediately and your boiler will be protected against costly maintenance bills. However if we do the initial inspection and find a fault that means we cannot protect your boiler, your contract will be cancelled and you will be entitled to a refund.

What should I do if the water pressure in my boiler has dropped?

Take a look at our ‘Check your water pressure’ central heating advice video or gain professional help. If you are a Central Heating Care customer, you can call us on 0345 872 8630.

My radiators have gone cold, how can I fix this?

Take a look at our ‘Bleed your radiators and check your thermostatic radiator valves’ central heating advice video.

What can I do if my boiler is working but my house is still cold?

You may want to check your central heating programmer is set to turn your heating on at the time of day that you want. You might want to also check the temperature gauge on your thermostat and reset it to a more comfortable setting. For more advice and tips on how to do this, take a look at our ‘Checking your thermostat and central heating programmer’ central heating advice video.

What can I do if my boiler shuts down in the middle of winter?

We would advise you to call out an engineer but before you do that you might want to check if your condensate pipe is frozen. This might be the cause of your boiler shutting down and you may be able to defrost it yourself. To see how to defrost your condensate pipe, watch our ‘Frozen condensate pipe’ central heating advice video.

Central Heating Care 50 - £13.25 per month*

To cater for most budgets we also have a £50 Central Heating Care option, where you benefit from unlimited call outs, however you pay the first £50 of any repair costs for a reduced monthly amount.

Our promise to you, unlike some suppliers, is 365 days of care, 8am – 8pm appointments as standard and a 4 hour booking window for every annual service - including your initial inspection and service§.

Central Heating Care is a Home Energy Services Product which is provided to you by Home Energy Services Limited. Your Contract for this product is with Home Energy Services Limited.

*Limits apply, please see terms and conditions. An emergency is classed as a vulnerable customer or an uncontrollable water leak.

§ Subject to availability

Any further questions?

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